1. Agreement to Terms

By accessing, browsing, or purchasing from www.waveperfumes.com (“Website”), you agree to comply with and be bound by these Terms & Conditions (“Terms”). If you do not agree, please discontinue use immediately.

2. Eligibility

– You must be at least 18 years old to use our Website.
– By placing an order, you confirm that all information you provide is true, accurate, and complete.

3. Products & Availability

– All products are subject to availability. We reserve the right to discontinue or change products at any time without prior notice.
– Product descriptions, images, and pricing are provided in good faith. However, Wave Perfumes Pvt Ltd does not warrant that descriptions, colors, or packaging will always be exact due to display variations.

4. Pricing & Payments

– Prices are listed in PKR unless otherwise stated.
– We reserve the right to update prices, apply discounts, or correct errors without notice.
– Payment must be made in full before delivery (except for Cash-on-Delivery orders).
– For COD orders, refusal to accept delivery may result in suspension of future orders.

5. Orders & Acceptance

– All orders placed are offers to purchase and are subject to our acceptance.
– We reserve the right to refuse or cancel any order for any reason, including fraud suspicion, pricing errors, or unavailability.
– Order confirmation does not guarantee acceptance until dispatched.

6. Shipping & Delivery

– Delivery times are estimates only. We are not liable for delays caused by courier companies, customs, strikes, weather, or force majeure.
– Title and risk of loss pass to the customer upon delivery to courier.

7. Returns, Refunds & Exchanges

Our Return, Refund & Exchange Policy forms part of these Terms and governs all after-sales requests.
– Customers must comply strictly with the 7-day return window and other requirements (RMA, unopened packaging, 90% perfume volume, etc.).
– Shipping charges (outbound & return) are always the customer’s responsibility, except where an error is proven on our part.
– Unauthorized returns will be refused.

8. Intellectual Property

– All trademarks, logos, product names, text, images, videos, and website content are the exclusive property of Wave Perfumes Pvt Ltd.
– Unauthorized use, reproduction, or distribution is strictly prohibited and may result in legal action.

9. User Conduct

By using our Website, you agree NOT to:
– Engage in fraudulent orders, chargebacks, or misuse of promotions.
– Post defamatory, obscene, or unlawful content.
– Attempt to hack, disrupt, or interfere with our systems.
– Misrepresent product reviews or impersonate other users.

Violation of these rules may result in account suspension, cancellation of orders, or legal action.

10. Privacy & Data Protection

Your use of this Website is also governed by our Privacy Policy, which complies with Pakistani law, GDPR, and CCPA.
By using our services, you consent to the collection, processing, and transfer of your data as described in the Privacy Policy.

11. Limitation of Liability

– To the maximum extent permitted by law, Wave Perfumes Pvt Ltd is not liable for any indirect, incidental, or consequential damages arising from your use of our Website or products.
– Our liability is strictly limited to the value of the product purchased.
– We are not liable for allergic reactions, misuse of products, or damages caused by customer negligence.
– No advice or information provided by us shall create any warranty beyond what is expressly stated.

12. Warranties Disclaimer

– Products are sold “as is” and “as available.”
– No warranties, express or implied, are given regarding merchantability, fitness for a particular purpose, or non-infringement.

13. Indemnification

You agree to indemnify, defend, and hold harmless Wave Perfumes Pvt Ltd, its affiliates, employees, and partners from any claims, damages, liabilities, or costs (including legal fees) arising from:
– Your misuse of our Website or products.
– Violation of these Terms.
– Violation of any law or third-party rights.

14. Force Majeure

We are not liable for failure to perform obligations caused by events beyond our reasonable control, including natural disasters, government actions, cyberattacks, power outages, logistics disruptions, or pandemics.

15. Governing Law & Jurisdiction

– These Terms are governed by the laws of Pakistan, without regard to conflict-of-laws principles.
– International users agree that any disputes shall first be resolved amicably. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts of Rawalpindi/Islamabad, Pakistan.

16. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force.

17. Changes to Terms

We may update these Terms at any time without prior notice. Updates will be posted on our Website, and continued use of our services indicates acceptance.

18. Contact

– Email: support@waveperfumes.com
– WhatsApp: +923111133445
– Website: www.waveperfumes.com
– Address: Wave Perfumes Pvt Ltd, B-51, Minar Road, Lala Rukh, Wah Cantt, Punjab, Pakistan 47010