Wave Perfumes Pvt Ltd — Privacy Policy
Effective Date: 27 September 2025
Website: www.waveperfumes.com
Company: Wave Perfumes Pvt Ltd.
1. Introduction
At Wave Perfumes Pvt Ltd (“we,” “our,” or “us”), your privacy is extremely important. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit or shop at www.waveperfumes.com, contact us via email, phone, or WhatsApp, or interact with our services.
By using our website and services, you agree to this Privacy Policy. If you do not agree, please do not use our website.
2. Information We Collect
We may collect the following information:
– Personal Identification Data: name, address, email, phone number, WhatsApp contact, gender, date of birth (if voluntarily provided).
– Order & Transaction Data: billing address, shipping address, payment details (processed securely via third-party providers, we never store your card details).
– Technical & Usage Data: IP address, browser type, device type, operating system, access times, pages visited, and referring websites.
– Marketing & Communication Data: preferences, reviews, survey responses, and communications with us.
– Social Media Data: if you connect with us via Facebook, Instagram, TikTok, or other platforms, we may collect public profile and communication data.
3. How We Use Your Information
We use your data for purposes including:
– Order Fulfillment: processing, shipping, delivering, and tracking your orders.
– Customer Support: handling inquiries, complaints, and after-sales services.
– Personalization: tailoring product recommendations, offers, and content.
– Marketing & Promotions: sending promotional messages, newsletters, SMS, WhatsApp, and targeted advertising (you may opt out at any time).
– Legal & Security: fraud detection, account verification, regulatory compliance, and protecting rights of Wave Perfumes Pvt Ltd.
– Business Improvement: analyzing sales trends, website traffic, and user behavior to improve services.
4. Disclosure of Your Information
We may share your data with:
– Service Providers: couriers, payment processors, IT support, and marketing agencies (strictly limited to performing services on our behalf).
– Legal Authorities: if required by law, regulation, legal process, or government request.
– Business Transfers: in case of a merger, acquisition, or sale of assets, your data may transfer as part of that transaction.
– Affiliated Businesses: within Wave Perfumes’ group companies, franchise partners, or resellers for consistent service.
We do not sell customer data to third parties.
5. Data Retention
– We retain your personal data only as long as necessary for the purposes described above.
– Order and transaction records may be retained longer if required by law, taxation, or dispute resolution.
– You may request deletion of your personal data (subject to legal and legitimate business interests).
6. Your Rights
Depending on your country, you may have the following rights:
– Access & Copy: request details of the personal data we hold.
– Correction: request updates to inaccurate or incomplete data.
– Deletion: request erasure of your data (except where legally required to retain).
– Restriction & Objection: request limits on processing or opt out of marketing.
– Data Portability: request a copy of your data in a structured format.
For privacy requests, contact: support@waveperfumes.com or WhatsApp +923111133445.
7. Security of Your Data
– We implement SSL encryption, firewalls, and secure hosting for www.waveperfumes.com.
– Payments are processed by secure third-party gateways (we never store your credit/debit card details).
– Access to personal data is restricted to authorized staff only.
– Despite safeguards, no system is 100% secure. We disclaim liability for breaches beyond our reasonable control.
8. Cookies & Tracking Technologies
We use cookies and tracking tools to:
– Remember your preferences and shopping cart.
– Analyze traffic and improve website functionality.
– Deliver targeted ads on social media and partner sites.
By continuing to use our site, you consent to our use of cookies. You can adjust browser settings to disable cookies (some features may stop working).
9. International Data Transfers
As a national & international e-commerce business, we may transfer your data to servers or service providers outside Pakistan (e.g., cloud hosting providers in the USA, Europe, or Asia). By using our services, you consent to such transfers.
10. Children’s Privacy
Our website and products are not intended for children under 18. We do not knowingly collect data from children. If such data is accidentally collected, we will delete it upon request.
11. Limitation of Liability
– Wave Perfumes Pvt Ltd shall not be liable for indirect, incidental, or consequential damages arising from unauthorized access, data loss, or use of personal information beyond our reasonable control.
– By using our services, you waive any claims against us except as required by applicable law.
12. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on www.waveperfumes.com with a revised “Effective Date.” Continued use of our services after updates means you accept the revised terms.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy:
– Email: support@waveperfumes.com
– WhatsApp: +923111133445
– Website: www.waveperfumes.com
– Address: Wave Perfumes Pvt Ltd, B-51, Minar Road, Lala Rukh, Wah Cantt, Punjab, Pakistan 47010