Frequently Asked Questions (FAQs)

Wave Perfumes Pvt Ltd — Frequently Asked Questions (FAQs)

1. What products does Wave Perfumes offer?

We specialize in premium perfumes, fragrances, men’s accessories, shoes, chappals, and shawls. All our products are designed to reflect quality, elegance, and long-lasting value.

2. Are Wave Perfumes original or inspired?

We offer both original signature blends crafted by Wave Perfumes and inspired fragrances that are carefully formulated to match international standards.

3. How can I place an order?

  • Visit our website: www.waveperfumes.com
  • Select your favorite product, add it to the cart, and proceed to checkout.
  • Choose your preferred payment method and confirm your order.

4. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available across Pakistan. However, for high-value or bulk orders, advance payment may be required.

5. What payment methods do you accept?

We accept:

  • Cash on Delivery (COD)
  • Bank Transfer / Easypaisa / JazzCash
  • Credit/Debit Cards (where supported)

6. What is your delivery time?

  • 2 to 5 working days for major cities.
  • 5 to 10 working days for remote areas.
    Delivery times may vary due to courier or unforeseen delays.

7. Do you ship internationally?

Currently, we only deliver within Pakistan. International shipping will be introduced soon.

8. How can I track my order?

Once your order is shipped, you will receive a tracking ID via SMS/Email/WhatsApp. You can track your order on the courier’s website.

9. Can I return or exchange a product?

Yes, we have a Return, Refund, and Exchange Policy:

  • Eligible only within 3 days of delivery.
  • Product must be unused, unopened, and in original packaging.
  • Return shipping costs are the responsibility of the customer.
    (See full policy on our website.)

10. Are refunds possible?

Refunds are issued only in cases of:

  • Wrong product delivered.
  • Product damaged during transit.
    Refunds will be processed via bank transfer/Easypaisa/JazzCash within 7–14 working days.

11. Do you offer gift wrapping?

Yes, gift packaging is available on request at a small additional charge. Perfect for birthdays, anniversaries, or corporate gifting.

12. Do you take bulk/corporate orders?

Yes, we handle corporate gifting, bulk purchases, customized branding, and franchise opportunities. Please visit the “Work With Us” section on our website for details.

13. Do your perfumes last long?

Yes. We use high-quality perfume oils, fixatives, and bases to ensure long-lasting performance. Longevity may vary depending on body chemistry and environment.

14. Are your perfumes safe for skin?

Our perfumes are made with IFRA-compliant ingredients and are generally safe. However, individuals with sensitive skin should perform a patch test before use.

15. Do you offer franchise opportunities?

Yes, we welcome business collaborations through franchise, reselling, or distribution models. Contact us via:
Email: support@waveperfumes.com
WhatsApp: +923111133445

16. What if I entered the wrong shipping address?

Please contact us immediately after placing the order. Once the order is dispatched, we cannot change the address. Any additional courier charges will be the customer’s responsibility.

17. What if I am not available at the time of delivery?

The courier will make two attempts. If the parcel is returned due to unavailability, re-shipping charges will apply.

18. How do I contact customer service?

You can reach us at: